ISO 9001: 2015 Quality Management System - Implementing

Course Overview

Customer satisfaction is at the heart of any successful business. The best way to achieve exceptional customer service is to adopt an effective QMS such as ISO 9001: 2015.

This course introduces you to the key concepts and principles of ISO 9001: 2015. You will learn how to interpret the standard's requirements in relation to your operations and conduct a gap analysis of your existing systems. We will guide you through the steps to plan, document and monitor a QMS that will achieve consistent improvements in your customer service and products.

Who Is It For?

• Business owners and managers with a responsibility for planning, implementing, maintaining, supervising or auditing of an ISO 9001: 2015 QMS
• New and existing auditors
• Individuals pursuing a career in quality management

Benefits

This course will help those with little auditing experience to:

• Develop and plan regular internal audits
• Have confidence when being audited by third party assessors
• Be able to challenge any non-conformities, observations or corrective actions if justified.

Course Content

• Key concepts and requirements of ISO 9001:2015
• Implementing key concepts and requirements
• Using the Plan-Do-Check-Act cycle
• Documenting information to satisfy an ISO 9001:2015 audit
• Using gap analysis to conduct a baseline review of your current system

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Aimed at

Staff responsible for auditing and who already possess an understanding of ISO 9001 but require an in depth understanding of the new ISO9001:2015 risk based approach.