ISO 9001: 2015 Quality Management System - Introduction

Course Overview

Whatever your industry, the marketplace is fierce and customers' demands are increasing. Delivering exceptional products and services is crucial for the survival and long-term success of your business. Adopting an internationally recognised quality management system (QMS) such as ISO 9001: 2015 can help you to increase customer satisfaction and rise above your competitors.

In our Introduction to ISO 9001: 2015 QMS you will develop an understanding of the standard's key terms and definitions, and the ISO standardised high level structure. You will explore how to interpret and apply the key concepts and principles within your workplace, building on your existing processes.

Benefits

This course will help you to:

• Have a solid grasp of the key requirements and benefits of ISO 9001: 2015
• Interpret the requirements to manage quality and drive continual improvement
• Bring quality into the heart of your organisational culture
• Attract and retain customers by meeting their current and future needs.

Course Content

• Overview of ISO 9001:2015 QMS – Importance and benefits
• Key requirements, terms and definitions of ISO 9001:2015
• Structure of ISO 9001:2015
• Main concepts:
  • Risk-base thinking
  • Process approach
  • Plan-Do-Check-Act
  • The 7 management principles

Aimed at

This course is aimed at anyone who needs to understand ISO 9001: 2015 and how it works, such as:

• Business owners and managers with responsibility for planning, implementing, maintaining, supervising or auditing of an ISO 9001: 2015 QMS
• Stakeholders with an interest in quality management systems
• Individuals pursuing a career in quality managment.